Items are sent via Royal Mail First Class for UK orders and Standard post for all international orders. These are non-tracked and uninsured. We aim to ship your order between 1-3 days after we have received your payment. All international customers are responsible for their country's customs fees and duties. Fine Fish Yarns is not responsible for these fees nor are we responsible for any package lost or stolen, or confirmed as delivered once they have been shipped. We cannot replace or issue a refund for packages lost, stolen, or confirmed as delivered once the package has been posted. We retain proof of postage for all packages.
Returns and Exchanges
Unused yarn in its original condition (including packaging) may be exchanged or refunded within 30 days of purchase. Refunds will be issued minus any shipping costs incurred. We are happy to exchange unopened, unused yarns for alternate colours however please note that all shipping costs are the responsibility of the customer.
Fine Fish Yarn is happy to take custom orders, please contact us using the contact form on the site or by emailing firstname.lastname@example.org. Please be aware there is a two skein minimum for all custom orders.
If you would like to discuss placing a wholesale order, please contact us at email@example.com for our wholesale price list and terms.